One I’m Bentonville Resident. Two I have eaten here. Three: The waitresses get paid less than $3 an hour. I myself have waited tables. It’s a thankless job. It’s underpaid. Those wait staff, they are the front lines, they are the ones dealing with the customers and they are the ones carrying food back and forth all night, they are the ones NOT getting their bills paid, living off of scraps and praying for decent tips to make their rent. The bartender makes more than they do, the hostess makes more than they do, the cooks make more than they do. If you total what a company pays the wait staff in a year on their paychecks it’s probably less than $10,000 a year. That’s why most have to work two jobs. Tips are what keep the bills paid. That gigantic once in a lifetime tip, took this woman three and a half years to earn in your establishment. She earned from one table what your cooks make in ONE month! Three and a HALF years she wasn’t compensated fairly, wasn’t on pandemic unemployment, she was working, FOR YOUR COMPANY, to keep YOUR doors open NOT for her own financial gain because we know SHE didn’t have those opportunities. One time she actually gets a tip that makes up for THREE YEARS worth of UNDERPAID work and you want to take that and share it with people who make THREE TIMES or MORE on their paycheck what she does? THEN when she tells the customer the truth, you let her go? So basically she whistleblew and you fired her. THEN you impose a gag order? Threaten to SUE her? For being honest? So basically you create a hostile environment, that punishes employees for transparency, then you force poverty by punishing the employee for YEARS of service when she has a really good tip night? And you want your community to continue to support you because there are “two sides” to this story? It doesn’t matter if she didn’t cook the food, your COOKS are COMPENSATED for their time in the kitchen. It doesn’t matter if she didn’t bus the table (She probably did and I’m sure she did plate clearing, which IS bussing the table) because those people are COMPENSATED for that. Your Hostess is COMPENSATED for her job, your managers are COMPENSATED for their jobs. The ONLY people in a restaurant NOT compensated for their work ARE the wait staff, making pennies on the dollar, making UNDER $3 an Hour. So she was FINALLY compensated and the truth is, if you take three and a half years of her paychecks total, even with that tip, it won’t average out to even $8/hour. It never does. Your food is actually over priced. Your cooks are under trained, your front house is normally rude and your management has NO idea what they are doing in the food industry. That’s a fair statement. You wait staff is your saving grace. In the long run you are going to lose your business. Because Honesty wasn’t the policy you wanted in the end. You wanted her to take her losses, shut up about it and be a “good” employee. If you can’t afford a Christmas Party for your staff without shafting your servers, that speaks volumes about your business practices. It isn’t your waitstaff’s job to float a Christmas Party from THEIR paychecks. You aren’t docking your cooks, front house, management or other employees to pay for it and you shouldn’t be docking your waitstaff to pay for it either. You absolutely don’t take from you cooks to average out waitstaff’s pay when you had a slow week to make sure THEY are compensated fairly. The tip pool doesn’t help your servers. It ONLY helps the back of the house get a bump. The ones who are compensated don’t need that bump. The other servers just didn’t have a good tipping table, and that isn’t always fair, but it happens often. It’s part of the job. Sometimes you get a good table, sometimes you don’t. The Company doesn’t make up the losses or the difference, you want your EMPLOYEES to so that everyone feels they were treated fairly. You aren’t making them split a $5 tip, but when it’s big they have to? You are getting the reviews you deserve, not because a waitress whistle blew on you and was transparent with the public, but because of the practices and choices YOU are making as a business owner and operator. And while most of these reviews are from people who haven’t eaten there, I have. I live here. Bentonville isn’t going to support you after this. You screwed up. Drop your suit, tell that woman thank you and learn from this before it follows you.